Last Updated: September 11, 2026
This Refund & Cancellation Policy applies to purchases and subscriptions for Buzzy and related digital software products provided by Akbilisim (“we,” “us,” or “our”) and sold through Lemon Squeezy, our Merchant of Record and authorized reseller.
This Policy should be read together with our Terms of Use, License Agreement, and Lemon Squeezy’s applicable Buyer Terms.
1. Digital Software Purchases
Buzzy is downloadable, self-hosted software delivered digitally. After a successful purchase, customers receive access to the applicable software downloads, license entitlements, and customer-account features.
Because access to digital software and license entitlements may be provided immediately after purchase, refund eligibility may be limited once the software has been downloaded, activated, or otherwise accessed, subject to any mandatory consumer-protection rights that apply in your jurisdiction.
2. Refund Requests
Refund requests are reviewed on a case-by-case basis. A refund may be considered where, for example:
- You were charged more than once for the same purchase due to a duplicate transaction;
- A technical issue attributable to Buzzy materially prevents the software from functioning as described and we are unable to provide a reasonable fix or workaround after you have contacted support;
- You did not receive access to the purchased software or license because of a fulfillment error that we are unable to resolve;
- A refund is required by applicable consumer-protection law; or
- Akbilisim or Lemon Squeezy determines that a refund is otherwise appropriate in the circumstances.
Submitting a refund request does not automatically guarantee approval.
Refund requests based solely on a change of mind, failure to review product requirements, unsupported hosting or server configurations, third-party software conflicts, custom modifications, or failure to use the product generally do not qualify for a refund unless required by applicable law.
3. How to Request a Refund
Please contact us first at [email protected] and include:
- The email address used for the purchase;
- Your order or transaction number;
- The Buzzy subscription or plan purchased; and
- A brief explanation of the reason for the request.
For technical issues, we may ask you to contact Technical Support and provide reasonable troubleshooting information so that we can attempt to resolve the issue before a refund decision is made.
Because Lemon Squeezy is the Merchant of Record for Buzzy purchases, approved refunds are processed through Lemon Squeezy. Lemon Squeezy may also issue refunds in accordance with its own Buyer Terms, policies, chargeback-prevention procedures, and applicable law.
Refunds may take several business days to appear on your original payment method after they are processed. The timing is controlled by Lemon Squeezy, the payment network, and your bank or payment provider.
4. Subscription Renewals
Buzzy subscriptions renew automatically at the applicable billing interval unless cancelled before the renewal date.
Renewal charges are generally non-refundable once a new subscription period has started, and we do not provide prorated refunds or credits for unused portions of an active subscription period, except where:
- Required by applicable law;
- The renewal resulted from a demonstrable billing or technical error;
- A duplicate charge occurred; or
- Akbilisim or Lemon Squeezy approves a refund in the circumstances.
You are responsible for cancelling your subscription before its next renewal if you do not wish to continue.
5. Subscription Cancellation
You may cancel future renewal of your Buzzy subscription at any time through your Akbilisim customer account or through the subscription-management tools made available for your Lemon Squeezy purchase.
Cancellation prevents future renewal charges. Unless otherwise required by law or stated at the time of cancellation, your subscription and included entitlements remain active through the end of the current, already-paid billing period.
When the paid subscription period ends:
- Previously installed and activated copies of Buzzy and eligible companion plugins on licensed production websites will continue to operate;
- Existing website content will not be remotely disabled solely because the subscription expired;
- Access to new downloads, updates, security patches, support, and new production activations will end; and
- Subscription-dependent cloud or online features may become limited or unavailable.
You may renew or purchase a new eligible subscription later to restore applicable subscription entitlements.
6. Plan Changes
Where plan upgrades, downgrades, or other subscription changes are supported, any applicable charges, credits, or prorated adjustments will be displayed during the change process.
Changing or downgrading a plan does not automatically create a right to a cash refund for any unused subscription period unless expressly shown during the change process or required by applicable law.
7. Chargebacks and Payment Disputes
If you believe a charge is incorrect, please contact [email protected] or Lemon Squeezy before initiating a chargeback with your bank or card issuer so the issue can be investigated.
Lemon Squeezy, as Merchant of Record, generally handles payment disputes and chargebacks relating to purchases it processes.
If a chargeback, payment reversal, or payment dispute is initiated, access to the affected license, subscription, downloads, updates, or related services may be temporarily suspended while the transaction is reviewed. Fraudulent or abusive disputes may result in suspension or termination of the affected account or license, subject to applicable law and our legal terms.
8. Lemon Squeezy’s Role
Lemon Squeezy acts as Merchant of Record and authorized reseller for Buzzy purchases. It handles payment processing, transaction taxes, billing, refunds, chargebacks, and related payment matters.
Lemon Squeezy allows sellers to establish their own refund policies but retains the right to issue refunds in accordance with its Buyer Terms and policies, including where it considers a refund appropriate to prevent or resolve a payment dispute.
Nothing in this Policy limits any rights or remedies that cannot legally be excluded or restricted under applicable consumer-protection laws.
9. Publisher Payments Through Buzzy Subscriptions
This Policy applies to purchases of Buzzy software from Akbilisim through Lemon Squeezy.
It does not apply to payments made by visitors or members of independent websites using the Buzzy Subscriptions plugin. Those payments are processed through payment gateway accounts configured by the individual website operator. Akbilisim and Lemon Squeezy are not the Merchant of Record for those publisher-to-user transactions.
Refunds, cancellations, chargebacks, and consumer terms for those transactions are the responsibility of the applicable website operator and its configured payment provider.
10. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our products, subscription model, payment arrangements, legal requirements, or business operations.
The current version will be published on this page with its “Last Updated” date. Material changes will apply in accordance with applicable law and will not retroactively remove rights that cannot lawfully be modified.
11. Contact
For refund, cancellation, or billing questions:
- Billing & Subscriptions: [email protected]
- Technical Support: https://support.akbilisim.com
- Official Website: https://buzzycms.com